Privacy Policy for Celeste Quarters
At Celeste Quarters, we are dedicated to designing and delivering exquisite celestial-inspired home decor and services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our online platform and services. We are committed to safeguarding your privacy and handling your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Data You Provide Directly: This includes information you submit when creating an account, making a purchase, subscribing to our newsletter, requesting bespoke design consultations, or contacting us. This may include your name, email address, postal address, phone number, and payment information. For bespoke furniture design or planetarium installations, this may also include specific measurements or design preferences you share.
- Usage Data: We automatically collect information on how our online platform is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
2. How We Use Your Information
Celeste Quarters uses the collected data for various purposes:
- To provide and maintain our services, including processing orders for bespoke furniture, art pieces, and homewares.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our services when you choose to do so.
- To provide customer support for inquiries related to our cosmic lighting solutions or educational outreach products.
- To gather analysis or valuable information so that we can improve our online offerings.
- To monitor the usage of our services.
- To detect, prevent, and address technical issues.
- To send you marketing and promotional communications about our sustainable space-themed homewares and new designs, if you have opted in to receive them.
- To fulfill our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
3. Legal Basis for Processing Personal Data Under GDPR
We rely on the following legal bases for processing your personal data:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to our newsletter).
- Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., processing your order for bespoke furniture).
- Legal Obligation: Where processing is necessary to comply with a legal obligation (e.g., tax and accounting requirements).
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud).
4. Disclosure of Your Personal Data
We may disclose your personal data in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, shipping partners for bespoke items, IT service providers). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If Celeste Quarters is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
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Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Celeste Quarters.
- Prevent or investigate possible wrongdoing in connection with our services.
- Protect the personal safety of users of our services or the public.
- Protect against legal liability.
5. Security of Data
The security of your data is paramount to us. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal data.
6. Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Celeste Quarters aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Celeste Quarters relied on your consent to process your personal data.
To exercise any of these rights, please contact us at the address provided below. We may ask you to verify your identity before responding to such requests. You also have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
7. Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our online platform, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By post: Celeste Quarters, 14 Regent Street, Floor 3, London, Greater London, SW1Y 4HP, UK